CRM Enhancement - Account & Stakeholder Management

Escalation thresholds now respect each account's individual KPI settings rather than using a fixed rule. Tier 2 and Tier 3 accounts receive dormancy alerts (previously missed), while Tier 1 accounts continue to trigger urgent management escalations. Response deadlines are tiered — 3 days for standard dormancy review, 1 day for Tier 1 escalations — ensuring follow-up urgency reflects account criticality.